Event
Zangenberg Webinar: How to ensure lower Servicedesk costs
29. August 2023 - 09:00-10:30
Has your servicedesk also become much cheaper?
The service desk area has undergone significant development in recent years, and the price per ticket has decreased significantly, caused by automation, self-service, "shift-left," and knowledge management.
Learn about the latest trends and their impact on your costs:
- Tasks of the servicedesk
- The market for outsourced servicedesks
- Shift Left - what does it mean?
- Automation - how to identify the potential?
- Knowledge management - what does the business case look like and when is it sufficient?
- Analysis of your service desk
