Webinar
Zangenberg Webinar: Benchmarking Your Workforce
3. June 2025 - 09:00-10:30
Are You Properly Staffed?
In an increasingly digital world, IT departments carry more responsibility than ever — yet questions about staffing levels remain constant. Are there too many people? Too few? And what are the actual consequences of being over- or understaffed?
In this webinar, we take a closer look at staffing benchmarks for IT departments, exploring how benchmarking can serve as a tool for both cost optimization and strategic dialogue.
We’ll present two perspectives:
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Cost-out perspective: Identifying overstaffing due to lack of task streamlining, missing automation, or misaligned skill sets.
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Strategic dialogue perspective: Using benchmarks to support conversations with leadership when digital ambitions can no longer be delivered with the current FTE allocation — and when critical IT roles are being held back in operational tasks.
We’ll also walk through Zangenberg’s approach to staffing benchmarks and share real-world examples from a variety of clients.
Our method takes into account the types of tasks performed, their volume, and the complexity of the organization — often revealing both overstaffed and understaffed areas that need attention.
